The leader in Mystery Shopping and Customer Experience Solutions for 26 years. Sign up at https://apply.bestmark.com/?r=PA23870 to join our international team of mystery shoppers, exit interviewers and auditors!
Mission To helping leading companies systematically define and deliver customer experiences that translate into loyalty, advocacy and profitable growth.
Company Overview BestMark is a leading market research and mystery shopping company serving some of the world’s largest and most respected customer-focused brands across more than fifteen industries. The company has performed over 6.5 million service evaluations over its 26 year history using a national field force of evaluators with a reach that includes over 15,000 cities and towns.
I thought this opportunity is something that you would like to try! I currently conduct mystery shopping with an industry-leading company called BestMark, and enjoy the assignments they provide... and the free services and extra cash is definitely a plus! It's free to sign up as a BestMark shopper and you are able to view the opportunities in your area as soon as you are hired into the system. The best part is that I get to provide feedback about the experiences I have at local businesses and I get paid for it!
BestMark has been in business for over 26 years and has all types of assignments (auditing, mystery shopping, exit interviews) across many industries, ranging from retail to automotive to restaurants and more!
Let me know if you have any questions!
---Tracy L. Farr
What does a mystery shopping scheduler do?
Many mystery shoppers deal with schedulers to get set-up for their mystery shopping assignments. However, many have little to no insight into what schedulers actually do, nor do they know the pressures associated with this particular position within mystery shopping companies.
The first thing to keep in mind is that schedulers are people who have a job to do just like you. Schedulers must come up with a game plan to fill all of the assignments - including shops at retail locations, restaurants and convenience stores - they're responsible for.
Whether schedulers contact you via phone call or email, as a mystery shopper, being cordial and professional when you speak with them about potential assignments will help to build rapport within the mystery shopping company. Remember: Being difficult to work with might compromise your opportunity to earn more work with the company in the future.
Many schedulers try to fill all of their secret shopper jobs early because in some instances, a mystery shopper may back out. It's worth noting that schedulers only get paid for completed shops just like secret shoppers. If you decide to skip out on an assignment, you're adding pressure on the scheduler to backfill the job and that may cause them to hesitate to contact you when future shops open up.
Schedulers understand that emergencies and important events can happen unexpectedly, so if you're going to have an issue completing a shop, it would be wise to let your scheduler know beforehand so that it can be rescheduled for another time or to allow them to assign the job to another mystery shopper. Schedulers are always willing to lend a helping hand because doing so creates a win-win scenario for everyone.
Finally, mystery shopping schedulers also have very little control over how much a particular job pays. Their job is to get the shop filled.
When will I get paid? Checks are processed every other Friday and mailed the following week. The following shows the dates checks will be processed for the next two months:
Friday, March 07, 2014Your
check will be processed.
Friday, March 21, 2014 Your check will be processed.
Friday, April 04, 2014 Your check will be processed.
Friday, April 18, 2014 Your check will be processed.
How do Shoppers get paid at BestMark? Can I request Direct Deposit or Paypal? At BestMark, we pay by checks that are processed every other Friday and mailed the following week. Direct Deposit or PayPal are not options at this time.
When can I expect payment for my shops? At BestMark, we process checks every other Friday for all shops that are completely through our edit process and for which all required receipts or other documentation have been uploaded and validated.
Where can I track my shop / payment history? On your shopper site, accessWork / Payment History.
On my shopper site, it indicates that the check was processed on a date that is in the future. What does that mean? The date the check shows as processed builds in an additional 7 days to accommodate the mailing process.
I have an expired check in my possession. What do I do to get this reprocessed? You will need to write VOID on the face of the check and return it to: BestMark ATTN: Payment Inquiries 5500 Feltl Road Minnetonka, MN 55343
Upon receiving the receipt, we will issue a replacement check with a $3.00 deduction for reprocessing.
How do I know which shops are included in each check? The dispatch numbers of the shops included in the check are listed on the top flap of the check.
I received my check but it has been lost or stolen. What do I do? You can either opt to pay a $25.00 stop payment fee or wait until the check has expired after 60 days from issue date and request a replacement. You will incur a reprocessing fee of $3.00.
I performed a shop 5 months ago and do not see it listed in my shop history. What happened to it? The shop history page only displays records within the last 60 days. If you have a question regarding a shop performed more than 60 days ago, submit a specific inquiry to Payment Inquiries.
I accidentally tore my check when I was opening it and my bank will not accept it. What do I do? You will need to write VOID on the face of the check and return it to: BestMark ATTN: Payment Inquiries 5500 Feltl Road Minnetonka, MN 55343 Upon receiving the receipt, we will issue a replacement check with a $3.00 deduction for reprocessing.
How do I get a 1099 tax form reporting my income? We process 1099s for all shoppers who earned in excess of $600 in shop payments (excluding reimbursements) during the current calendar year. 1099's are mailed by the end of January of the following calendar year.
*I cannot submit my survey, it says I have questions
missing. *How do I know my survey was submitted? *I need to upload my receipt, but I've already submitted my survey. *I'm looking for open assignments, but the assignment I am interested in doesn't have any available dates. *How do I find the instructions for my assignment? *How do I fill out the survey for my assignment? *How do I know when my survey or confirmation is due? *How can I make sure my documentation was uploaded? *I don't understand my instructions. *Why can't I find any assignments in my area? *My certification test is asking me for a code number?
Still have questions? Contact us for more info.
I cannot submit my survey, it says I have questions missing.
Check to make sure all of the questions are answered.
Unanswered questions will show up highlighted in red.
How do I know my survey was submitted? The best way to ensure your survey is submitted is to return to the "Manage My Shops" section. If the survey is still listed there, it means the survey did not go through. Once your survey is submitted, it should disappear from your list of current shops. It will be moved to your "Shop History" which you can locate on the main menu.
I need to upload my receipt, but I've already submitted my survey. You can still upload the receipt from the shopper main menu. Click on the link that says "Upload Receipts"
I'm looking for open assignments, but the assignment I am interested in doesn't have any available dates. Please contact your scheduler and they can tell you the new dates available for the assignment.
How do I find the instructions for my assignment? 1. Click on "My Shops" 2. Click on the 7 digit number under "View Shop Details" 3. Read and sign off on all steps on the left hand side (Before Your Shop)
How do I fill out the survey for my assignment? 1. Click on "My Shops" 2. Click on the 7 digit number under "View Shop Details" 3. On the right hand side click on the green link that says "Fill out Survey"
* All steps on the left hand side must be read and/or signed
off on before you will be able to access the survey
How do I know when my survey or confirmation is due? This can be found in a couple different places. When you initially open up the shop instructions page, you will note it will says the due date directly in the upper left had corner of the page and also below in the Shop Information Section.
You can also find this information in your dispatch assignment sheet:
How can I make sure my documentation was uploaded? After you have uploaded your documention, it will indicate that it is "Uploaded Pending Approval" under the Receipt/Documentation section.
You can also see if your receipt was accepted in this section as it will indicate the documentation is "Verified" If it still says "Requires Action", your upload was not successful
I don't understand my instructions. Please contact your Scheduler for clarification.
Why can't I find any assignments in my area? You may not be eligible for shops right now. BestMark will only show you assignments you are eligible to complete.
For example, If there is an automotive assignment in your area, and it specifically requires you to have Chevy, you would need to have a Chevy vehicle listed in your profile to be able to see the assignment in the "Find Shops" section. This holds true across the board. Here is another example. If you recently completed a restaurant assignment at a specific location and the client only wants the shopper to go back every 3 months, you wont be able to see assignments at that specific location until you are eligible to go again.
Also you may not be able to see assignments because of the mileage requirements you have specified. Try expanding the mileage a bit to see if shops pull up, or contact your scheduler to find out if there are any shops you qualify for.
My certification test is asking me for a code number? This is an automated code that populates every 40 minutes or so. If you have just signed up for the job, it may take some time for the system to update and populate that code for you. Try back in a little bit. If you need to take this test ASAP, please call the general line and we would be happy to populate it for you. 1-800-969-8477 Ext. 0
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